Customer Service Center/Tax & Utility Billing

Setting up Utility Services?

 See what is required to set up residential utility services when buying or leasing a property:  Residential Service Application
Learn what is required to set up commercial services:  Commercial Service Application
City of Milford fees:  Schedule of Fees

City of Milford Electric Rates-Effective 6/01/2017
City of Milford Water Rates - Effective 11/2/06
Sewer Code Amendment--new fee-Effective 3/21/13

Terminating Services?

Are you leaving Milford and need to disconnect your services? You can visit our office in person, fax us at 302-422-1120 or email us at We must receive something in writing in order to terminate services.

Budget Billing

Please read our guidelines to see if you qualify. 

Payment Arrangements

Payment arrangements may be made provided the arrangement clears the existing utility bill within a timely manner and before calculation of the next bill. Arrangements will be made only with the customer whose name is on the account. Payment arrangements must be made by 4:30 p.m. the day prior to disconnection. Payments in the drop box after 4:30 p.m. will not be taken into consideration.

Arrangements By Phone

Payment arrangements by phone are accepted. Should there be a dispute over the arrangement, it may be necessary for the customer to sign a payment agreement in person.

Breaking Arrangements

If arrangements are not kept as promised, the property will be disconnected the following business day. No further arrangements will be made with a customer for 12 months once an arrangement is broken.

Delinquent Notices


Delinquent notices are mailed the Wednesday after the bill is due. Payment is due within nine (9) days after the due date to avoid disconnection. Failure to receive a notice does not relieve you of your payment responsibilities.
Disconnection of utilities begins at 8:00 a.m. on the day specified on the delinquent notice. Upon disconnection, payment in full of past due amounts and administrative fees will be required for reconnection. Once the disconnect list has been distributed, it is too late to make payment arrangements or partial payments.
Medical Certification Program - Please read about the program and print the forms below if needed.
Certification of Medical Need
Medical Certification Form